At Safety Direct, we are proud to be a 100% Australian-owned company dedicated to keeping workers safe on the job. We specialise in high-quality safety gear and workwear that meet rigorous Australian standards. All of our products are stocked and shipped directly from our warehouse in Sydney, Australia, ensuring reliable service and fast delivery across the country. Your safety is our priority.

No problem! You can get in touch with us directly by clicking Contact Us located on the Menu Bar. One of our team members will be happy to assist you in real-time. We're here to help! 💬

You’ll receive your tracking number within 2 business days after placing your order. As soon as your package is dispatched, we’ll send you an email with all the tracking details, so you can monitor your shipment every step of the way. We want to make sure you stay informed and confident that your order is on its way.

All orders are processed in Australian Dollars (AUD).

Yes, you’ll receive an order confirmation number via email once your order is placed. If you don’t receive it within 24 hours, please contact us at hello@safetydirect.com.au.

We’re always here to help! If you have any questions, concerns, or need assistance with your order, please don’t hesitate to reach out. Send your inquiries to hello@safetydirect.com.au, and one of our friendly team members will get back to you as soon as possible. Your satisfaction and safety are our top priorities.

We accept a variety of payment options including Shopify Payments, PayPal, All Major credit cards, Afterpay, Apple Pay, and Google Pay for your convenience. if you'd like to pay by Direct Deposit then please chose that option on checkout and we'll invoice you for payment.

Absolutely! Your personal and payment details are fully protected with advanced SSL encryption. This ensures that all information you enter during checkout is transmitted securely, giving you complete peace of mind. At Safety Direct, we take your privacy and online security seriously, so you can shop with confidence.

No, we respect your privacy. Your email is used exclusively for order updates and our newsletters, where we share exclusive promotions and discount coupons. We do not sell or share your information with third parties.

For customers outside Australia, customs fees vary depending on your country and the number of items you purchase. Typically, customs fees don’t apply, but please refer to our Shipping Policy or contact us if you have specific questions.

We ship to over 300 countries around the world. Please enquire if you have a specific request.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders. International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. We use Refundid to process all our returns and exchanges to make it super simple for you.

Refunds are processed within 7 days from when we receive the item(s).